View shipping rules (seller)

Shipping rules are enabled at the discretion of the marketplace operator. They might not be available in your marketplace. Reach out to your operator if you need assistance regarding the shipping functionality available in your marketplace.

Shipping rules let you provide buyers with shipping options that balance cost and speed by determining shipping costs for an order based on the delivery address and the line items (variants). A shipping rule links one or more shipping zones, shipping profiles and shipping rates.

This topic discusses the generic support for configuring shipping rules through the seller portal. Shipping rules are queried, via the GraphQL API, by the operator. The business logic applied is marketplace specific. If shipping rules are available in your marketplace, reach out to your operator for information on their shipping rules implementation.

If shipping rules are available in your marketplace, you can use the shipping rules defined by the operator or you can define your own set of shipping rules.

Note, that you can only see the number of postcodes that make up a zone, not the actual postcodes. If you need a breakdown, ask the operator to provide this to you.

Which seller portal am I using?

Two versions of the seller portal exist, differing in appearance and menu structure. The icon in the top right-hand corner of your seller portal will tell you which instructions you need: 

View shipping rules in the legacy seller portal

1. Log in to Seller Portal.
2. Go to Shipping > Shipping Rules.
3. If Use Marketplace Wide Shipping Rules is on, these are the shipping rules set by the operator. If it is off, these are seller defined rules.
4. You can see the zones, profiles and rates created by the operator by clicking:
   • View Shipping Zones
   • View Shipping Profiles
   • View Shipping Rates

View shipping rules in seller portal 2.0

1. Log in to Seller Portal.
2. Go to Shipping > Shipping Rules.
3. If Use … defined shipping rules is on, these are the shipping rules set by the operator. If it is off, these are seller defined rules.
4. You can see the zones, profiles and rates created by the operator by selecting the tabs for
   • Shipping Zones
   • Shipping Profiles
   • Shipping Rates