Set up shipping zones (seller)

Shipping rules are enabled at the discretion of the marketplace operator. They might not be available in your marketplace. Reach out to your operator if you need assistance regarding the shipping functionality available in your marketplace.

Shipping rules let you provide buyers with shipping options that balance cost and speed by determining shipping costs for an order based on the delivery address and the line items (variants). A shipping rule links one or more shipping zones, shipping profiles and shipping rates. 

This topic discusses the generic support for configuring shipping rules through the seller portal. Shipping rules are queried, via the GraphQL API, by the operator. The business logic applied is marketplace specific. If shipping rules are available in your marketplace, reach out to your operator for information on their shipping rules implementation. 

If you override the operator defined shipping rules you must redefine all required shipping zones. 

A shipping zone is a named set of postal codes that define a delivery area.  

The allowed format for the postal codes depends on how your operator has implemented shipping rules. Reach out to your operator to find out what their implementation supports.

Which seller portal am I using?

Two versions of the seller portal exist, differing in appearance and menu structure. The icon in the top right-hand corner of your seller portal will tell you which instructions you need: 

Legacy seller portal

Add a shipping zone

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectView Shipping Zones >  Create a new Shipping Zone
4. Select Download CSV to download a zone template file.
5. Edit the template file.
6. Select Choose file.
7. Browse to the template file.
8. Select Open.
9. Select Save. 

Edit a shipping zone 

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectView Shipping Zones.
4. Select edit next to the shipping zone you want to edit.
5. Make any required changes to the name or description.
6. Uploading a spreadsheet replaces the existing postal codes. To modify the current postal codes:
• Select Download CSV to download the postal codes.
• Edit the template file.
• Select Choose file.
• Browse to the postal code file.
• Select Open..
7. Select Save.

Delete a shipping zone

Note: You can only delete a shipping zone if it is not being used in a shipping rule.

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectView Shipping Zones.
4. Select delete next to the shipping zone you want to delete.
5. Select OK to confirm the deletion.

Seller portal 2.0

Add a shipping zone

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectShipping Zones >  New Shipping Zone
4. If required, select Download CSV Template to download a zone template file.
5. Edit the template file.
6. Select Upload Spreadsheet.
7. Browse to the required file.
8. Select Open.
9. Select Create Shipping Zone. 

Edit a shipping zone 

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectView Shipping Zones.
4. Select the name of the shipping zone you want to edit.
5. Make any required changes to the name or description.
6. Uploading a spreadsheet replaces the existing postal codes. To modify the current postal codes:
1. Generate a CSV or XLSX file. 
2. Select the displayed link, or go to Imports & exports.
3. Find the postal code spreadsheet file in the list.
4. Select the file name to download the file.
5. Edit the file.
6. Go to Shipping > Shipping Rules. 
7. SelectView Shipping Zones.
8. Select the name of the shipping zone you want to edit.
9. Select Upload Spreadsheet.
10. Browse to the required file.
11. Select Open.
7. Select Update Shipping Zone.

Delete a shipping zone

Note: You can only delete a shipping zone if it is not being used in a shipping rule.

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectView Shipping Zones.
4. Select Delete next to the shipping zone you want to delete. Note that there is no confirmation dialog - the zone is deleted immediately.