Set up shipping rates (seller)

Shipping rules are enabled at the discretion of the marketplace operator. They might not be available in your marketplace. Reach out to your operator if you need assistance regarding the shipping functionality available in your marketplace.

Shipping rules let you provide buyers with shipping options that balance cost and speed by determining shipping costs for an order based on the delivery address and the line items (variants). A shipping rule links one or more shipping zones, shipping profiles and shipping rates. 

This topic discusses the generic support for configuring shipping rules through the seller portal. Shipping rules are queried, via the GraphQL API, by the operator. The business logic applied is marketplace specific. If shipping rules are available in your marketplace, reach out to your operator for information on their shipping rules implementation. 

If you override the operator defined shipping rules you must redefine all required shipping rates. 

To determine the required shipping rates, reach out to your operator to find out what their implementation supports. A shipping rate simply associates a name with a shipping cost, but how the rates are interpreted depends on the implementation.

Which seller portal am I using?

Two versions of the seller portal exist, differing in appearance and menu structure. The icon in the top right-hand corner of your seller portal will tell you which instructions you need: 

Legacy seller portal

Add a shipping rate

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectView Shipping Rates > Create a New Shipping Rate
4. Name the shipping rate and add the rate.
5. Select Save.

Edit a shipping rate

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectView Shipping Rates.
4. Select edit next to the rate you want to edit.
5. Make the required changes.
6. Select Save.

Delete a shipping rate

Note: You can only delete a shipping rate if it is not used in a shipping rule.

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectView Shipping Rates.
4. Select delete next to the rate you want to delete.
5. Select OK to confirm the deletion.

Seller portal 2.0

Add a shipping rate

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectShipping Rates > New Shipping Rate
4. Name the shipping rate and add the rate.
5. Select Create Shipping Rate.

Edit a shipping rate

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectView Shipping Rates.
4. Select the name of the shipping rate you want to edit.
5. Make the required changes.
6. Select Update Shipping Rate..

Delete a shipping rate

Note: You can only delete a shipping rate if it is not used in a shipping rule.

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
3. SelectView Shipping Rates.
4. Select Delete next to the rate you want to delete.
   Note that there is no confirmation dialog - the rate is deleted immediately.