Member settings

You can configure settings for sellers to define the way they work with you in Marketplacer.
Configure defaults like commission levels, remittance delay, merchant fees, automatic enabling of e-commerce for your retailers, and more.

Member Setup

• Show retailer address?: This will show/hide the retailer's address on their /shop page.
• Allow private users to place adverts?: Will allow customers who create an account the option to list their product adverts (for example, second-hand goods). There are a few key differences between these listings compared to a retailer. You can find out more about private adverts here.
• Allow retailer users to feature adverts?: This will allow retailers to feature adverts which will appear at the top of the search page for 30 days.
• Allow private users to feature adverts?: This will allow private users to feature adverts which will appear at the top of the search page for 30 days.
• All private ads require vetting?: As this is not configurable at a private user account level you’ll need to select this here if you wish to approve any private listings before they appear on the front end. Please note: If the seller has current online products they will be taken offline until vetted.
• Require payment to list private adverts?: Select this if you wish to charge private users to list their products. Costs are configurable below.
• Show the member's impressum when displaying adverts?: When you activate the impressum feature, it will show an additional box in the seller portal "profile" section which will display next to the seller's shipping policy on the page.
• Hide seller ABN on shop pages?: This will hide the retailer EIN/ABN on the /shop page.
• ABN is required for retailers?: This will make entering an EIN/ABN mandatory when creating a retailer account.
• Validate ABN for retailers?: This will require all EIN/ABNs added to retailer accounts to be valid.
• Enable Automatic E-Commerce for Members: When a new retailer account is created this determines whether e-commerce will be automatically enabled on their account. The alternative is to select ‘enable E-Commerce’ in the retailer’s admin-only account settings when they are being set up.
  
• Default M Store commission level: On a marketplace level, you can set default commission levels for your retailers between 0-100%.  However, depending on your agreement with the retailer, you can update individual commission levels in the commission rules section (in the Configuration space). Learn more here.
• Enable Automatic Hyperwallet for Members: Hyperwallet is a tool that allows you to automatically remit retailer's payment (less fees) into their bank account.  When enabled, this will allow automatic remittance.
• Enable Custom Invoices for members: Allow retailers to create custom invoices for customers directly. These can be generated from an email inquiry or an existing advert. More on how to create custom invoices as a marketplace admin. You can also create custom invoices as a seller.
• Mask Custom Invoice inquiry consumer contact details for Members: Mask consumer contact details for retailers throughout the custom invoice inquiry workflow. This prevents the retailer from contacting the consumer directly if that is not the desired customer journey.
• Display M Store branding on outgoing e-commerce emails: When purchased via an M Store, outgoing emails — invoices, inquiries, dispatch notifications, etc. — will display the M Store brand rather than the Vertical brand.
• Allow international addresses when signing up members: This will allow overseas addresses to be entered when creating a new retailer account.
• Disable retailer signup links and forms on consumer pages: This will disable the option to "create a store account". Instead, you may wish to direct potential retailers to a "Become a Seller" page that you have created with the page builder.
• Send marketplace generated remittance emails to members: Select if you would like to have your retailers receive the marketplace-generated remittance emails when the payments for their orders are released.
• Skip sending refund emails to sellers: Select if you want to skip sending refund emails to sellers.
• Hide seller information on invoices: Hides the seller information section on Marketplacer generated invoices. The seller name will continue to appear in the product information on the same document.
• Hide operator information on invoices: Hides the page headers on Marketplacer generated invoices, which include the company logo and business details.
• Hide operator information on remittances: Hides the page headers on Marketplacer generated remittances, which include the company logo and business details.
• Show a "powered by Marketplacer" message in the sidebar for members: If checked, shows a "powered by Marketplacer" message in the sidebar for members.
• Enable advanced remittances: Once enabled, all seller remittances will be processed under the new system and this feature cannot be disabled. Learn more.
• Enable advanced refunds: Once enabled, all seller refunds will be processed under the new system and this feature cannot be disabled.
• Enable advanced amendments: Once enabled, all seller amendments will be processed under the new system and this feature cannot be disabled.

Seller Service Level Agreement (SLA) settings

• Days to fulfil order: If an order is not marked as dispatched or collected within the specified days, they will receive an email reminder. The specified days include weekends.

Subscriptions and Charges

• Default Subscription Cost: This will be automatically entered each time you create a new prospective or retailer account.
• VOE Enabled by default: This will activate the "Value Of Enquiry" model for each new prospective or retailer account created. You can find more on the VOE Model here.
• Cost to feature an advert: You can specify an amount here that would be charged to a private seller or retailer if they choose to have that product featured for 30 days. This appears as an option on the advert in their seller portal. More on featuring adverts can be found here.
  
• Remittance Delay: The remittance delay is the number of days specified by the operator between the completed date and the remittance paid date. This is set marketplace wide not by seller. You must specify any remittance delay set here within your seller agreements.
• Merchant Fees: Here you can set your base default merchant fees for all remittance calculations, note this can be in the form of a fixed amount, percentage amount, or a combination of both. You can also set merchant fees per payment gateway. More on setting merchant fees can be found here.

Seller LineItem Metadata

Add line item metadata and show them to sellers.

Seller Invoice Spreadsheet Download

This allows sellers to see ExternalIDs set on the order at creation. This is only useful if ExternalIDs are created on orders through the API.

Private Advert Listing Costs - Conditions New and Used

If you choose to charge for private adverts to be listed then you'll need to enter in price brackets to these fields shown above. There are two separate tables depending on the condition set within the advert upon creation: New or Used.

You will need to set an advert price and a listing cost. In the above example, for any used products with a listed price from $0 up to $99, the seller will be charged $4.95 to display that product.

All private adverts are inquiry only.

VOE (Value Of Enquiry) Settings

The default amounts entered here will be automatically entered into any new prospective/retailer account created. These can also be configured at a seller level.

Seller Portal 2.0

• Enable Seller Portal 2.0 for all Sellers: Checking this box enables the new seller portal for all your sellers. 
• Disable Legacy Seller Portal for all Sellers: Checking this box disables your sellers from accessing the legacy seller portal.

Learn more.