View remittance advice summary as a seller (implementation 2.0)

Which seller portal am I using?

Two versions of the seller portal exist, differing in appearance and menu structure. The icon in the top right-hand corner of your seller portal will tell you which instructions you need: 

To view the remittance advice summary report in Seller portal 2.0

Remittance processing occurs nightly and sellers receive an email listing the amounts processed for dispatched orders of their items.

Depending on how the remittance feature is configured in the marketplace, the approval of remittances occurs automatically, manually or based on a schedule.

Processed remittances and unprocessed remittances are listed separately. Unprocessed remittances include reasons that indicate why the remittance has not yet been released.

Processed remittances

Processed remittances have passed all the internal checks required and are due for payment.

Remittance processing populates the advice ID, advice date and advice amount.

The remittance amount displayed includes the net amount being paid, less merchant fees and commissions.

The operator can update payment dates, payment amounts, payment IDs and an assortment of attachments if required.

Unprocessed remittances

Unprocessed remittances are invoices and amendments that have not passed all the required checks to be included in the remittance advice, even though they are due to be included. For example

• A remittance advice must be a positive number. If there are many refunds and few sales a remittance advice will not be created until the amount is positive.
• There is a delay between completing an order and a remittance being generated.

Unprocessed remittances give you a good indication of the payments due to you in the future.

Remittance payments

Depending on how the remittance feature is configured in the marketplace, the release of funds occurs automatically, manually or based on a schedule. 

Payment times depend on how you accept payment.

The remittance displayed includes the net amount being paid, less merchant fees and commissions.

To view processed remittances in seller portal 2.0

1. Go to Insights & Statistics > Remittance Summary.
2. Select Show Filters.
3. Select Search.
4. Each entry includes the Advice ID, Advice Date, and Advice Amount. 
5. Select the down arrow at the right hand end of the advice ID row to display the list of included invoices and amendments.

Processed remittances can be exported in xlsx format from seller portal 2.0. To download processed remittances:

1. Go to Insights & Statistics > Remittance Summary.
2. Select Show Filters.
3. Select Search.
4. Select Download XLSX.

To view unprocessed remittances in seller portal 2.0

1. Go to Insights & Statistics > Remittance Summary.
2. Select the Unprocessed remittances tab.
3. Select Show Filters.
4. Select Search.
   The Pending reason column indicates why a remittance has not yet been released.
   • If it is something that you can correct, for example, "No payment details stored on this account.", you should address the problem preventing the remittance being processed. 
   • If it is not something you can correct, and the remittance delay has passed, contact the marketplace operator.