Manage additional charges invoices as a Seller

Additional charges invoices are issued when customers are billed for extra costs such as return shipping or restocking fees. These invoices are separate from the original order invoice and are fully remitted to you as part of your seller payout.

This guide shows you how to download these invoices, understand what’s included, and view related reports.

Download an additional charges invoice

You can download the invoice from the Seller Portal:

Option 1: From the All Refunds Requests page

1. Go to Orders > All Refund Requests from the left nav dashboard.
2. Find the refund that includes the additional charge.
3. Click the three-dot menu at the far right.
4. Select View Additional Charges Invoice.
   
5. In the Additional Charges Invoices page, click the download button at the far right.

Option 2: From the All Orders page

1. Go to Orders > All Orders from the left nav dashboard.
2. Locate the order related to the refund.
3. Click the three-dot menu at the far right.
4. Select View additional charges invoices.
   
5. In the Additional Charges Invoices page, click the download button at the far right.

Option 3: From the invoice detail view

1. Go to Orders > All Orders from the left nav dashboard.
   
2. Locate the order related to the refund.
3. Click the View order button at the far right.
4. In the Invoice page, click the three-dot menu.
5. Select View additional charges invoices.
6. In the Additional Charges Invoices page, click the download button at the far right.

Understand the invoice contents

The additional charges invoice shows a summary of the extra cost billed to the customer. It includes:

• Description (custom)
• Quantity
• Unit Price
• Net Amount
• Tax Rate
• Tax Amount
• Gross Amount

At the bottom of the invoice, you’ll see the total amounts:

• Net Total: Amount before tax
• GST Total: Total tax applied
• Gross Amount: Final amount billed to the customer

This invoice is separate from the original order invoice but is still linked to it.

View the charges in reports

You can also track additional charges in seller reports:

• Seller VAT Report: The invoice appears in the Refunds (aggregated financial report) export. Learn more.
• Refund Request Report: Charges are listed when viewing the log under the Refund Request Log column. Learn more. 

Payout and remittance

You’ll receive the full value of the additional charge in your seller payout. These charges are treated the same way as any other custom line items.