Review and Fix Product Errors as a Seller

You can add or update products in the seller portal manually, via bulk import or via an integration. During these processes, errors can occur if:

• some product information is missing, such as the category or brand
• the product does not meet the product requirements set up in Marketplacer
• the product includes an invalid variant

There are several ways to fix the errors. This topic covers how to fix product errors manually, one at a time. We recommend you use this method if you’re only managing a few products.

Alternative ways to fix product errors include:

• re-importing products using CSV
• re-mapping products where errors have occurred during integration

To fix product errors manually in the seller portal

1. Log in to the Seller Portal.
2. Select Products > My Adverts. A list of products (adverts) displays. Adverts with errors appear with a red underline or an alert message, or both.
3. Edit an entry by selecting the pencil icon. The Product Details window opens. 
4. If there are errors in the product details: 
   • Correct all the errors highlighted in red. 
   • When you have finished, select Update.
5. If there are invalid variants, a message appears at the top of the screen and the variant errors are listed. You can hover over the warning icons to show more details.
6. Correct each of the errors. 
   • Select the pencil icon to edit the variant. 
   • Make your changes and select Save. 
   • Repeat this step for each variant error.
   • If required, create another variant by completing the form fields, then select Save Variant.
7. When you have finished, select Update & Publish. The advert is then ready to be vetted or to be published on the store site.