Site Details

In the Site Details page, you must provide general business information and contact details that will be used across the marketplace. This is also the place where you specify who should receive emails from the platform.

Business Details

• Site Name: The name of your marketplace as you want it displayed
• Site URL: The domain of your marketplace (this is the domain after go live, not the marketplacer domain)
• Official Business Name: The official name of your business to be displayed on order and billing invoices
• Business Registration Number: Optional to provide

Address

• Multi-Line Address: The address that will be displayed on tax invoices (e.g. retailer subscription renewals)
• Street Address: The address that will be displayed on order invoices.
• Country: This should be the country the marketplace operates in. The selection of the country impacts behaviour such as sales tax, base currency, address formatting, etc.

Account Emails

• Email address to receive notifications on auditable edits: When a retailer's sensitive data is edited (such as bank details), notification emails will be sent to this email address.
• Info Email Address (optional): This email address will be used as the sender and recipient for most of the customer-facing correspondence generated through the site. This includes B2C emails such as New Account, Order Confirmation, Abandoned Cart, Password Reset, and some B2B emails such as Invoice exports. This is commonly an info@ or customer.service@ email address. Please only update this email address in the production environment, and not any other environment, as it will prevent the receipt of emails that do not go out live.
• Accounts Email Address: This email address will be used as the sender of any emails related to accounts, where we think the recipient might want to get in touch with the accounts team. e.g., failed billing notifications or notifications that a retailer's remittance details have changed. We also send copies of every e-Commerce remittance notification email to this address, as well as the daily summary of remittances. Typically, here you would add an email address such as accounts@.
• Order Copy Email Addresses (optional): The email address specified here will receive copies of every order confirmation email (including the invoices attached).
• Remittance Copy Email Addresses (optional): The email addresses specified here will receive copies of every e-Commerce remittance notification email, as well as the daily summary of remittances. They will not be listed as a sender of accounts-related emails.
• No-reply address: This email address is used as the sender of any emails we generate that shouldn’t require a response from the recipient. This includes notification emails sent to the vertical, such as the submission of Expiring Credit Cards, New Private Account, and New Retailer emails.
• Customer Support Email Address (optional): The email address specified above will receive a copy of the customer refund notice when a refund is finalized.
• Skip sending emails to consumers: This checkbox can be selected for headless or connected customers who have another system that sends emails.

• Skip sending emails to sellers: If this checkbox is selected, emails are not sent to sellers.

• Staging Email CC (optional): All staging emails are automatically caught by a Marketplacer filter and will not be sent to end users or shoppers. If you want to be CC'd in on any email generated from your staging site, you need to add your email address here. This is useful for reviewing email copy, invoice copy, etc., as well as if you need to reset an operator, seller, or private member account password on staging.