The sandbox environment can be synchronized with production to support accurate testing and validation using near-production data. This process ensures that sandbox data stays up to date and consistent with production for troubleshooting and development purposes.
Sync Schedule
Default frequency: Weekly, Every Saturday at 3 AM AEST
Optional refreshes: If you need to request a separate environment refresh (for example, every 30 days), you can contact Marketplacer Support. However, custom cadences outside the weekly schedule are not currently supported.
Sync Details
During the sync, all data in staging is overwritten with a copy of production data that has been anonymized to protect privacy. This ensures staging accurately reflects production while maintaining data security.
| Data Type | What happens during sync |
| Product and order data | Overwritten by anonymized production data. |
| User credentials | Copied from production. Use production credentials to access the sandbox environment. |
| API keys | Copied from production. |
| Webhooks |
Cleared during each sync. Webhooks from production are not transferred to sandbox to prevent accidental data transmission. After syncing, webhooks can be re-created using the Manage Webhooks guide. |
| MConnect integrations | Any existing MConnect setup is cleared and must be manually reconfigured after the sync. |
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