An Invoice has failed to upload from your Marketplace to the seller's E-Commerce solution.
This email is notifying you that an order (invoice) has failed to be pushed from your Marketplace to your REX instance. You can see all the invoices by logging into the Seller portal -> Browsing to the right-hand menu -> API&Intergrations -> Go To Integrations Manager -> Invoices.
The error message we're receiving back from Retail express is ProductId is required for OrderItem. An orderItem is used by REX as an order identifier, and a productId is used as a product identifier. What this error message indicates, is that the product purchased does not have an associated REX product ID.
To troubleshoot, please confirm:
- That the product exists in the stores Retail Express instance.
- That the product listing was not manually created. To check this please browse to the seller dashboard -> My Adverts -> Search advert ID -> Confirm if there is an API number.
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