Data sync between Marketplacer and Feedonomics

This article explains how to manage order and fulfillment syncing between Marketplacer and Feedonomics. When MConnect receives a paid invoice from Marketplacer, it attempts to sync the order data to Feedonomics. Each line item in the order must have a product SKU, which acts as a unique identifier. If any line item is missing a SKU, the entire order will fail to sync. 

Prerequisites 

• Marketplacer account
• Feedonomics account
• The Marketplacer–Feedonomics integration is managed through MConnect. To set it up, follow the steps in the Marketplacer–Feedonomics integration article.

Sync orders from Marketplacer to Feedonomics

Orders received from the operator will automatically appear in the Seller Portal and MConnect. 

Complete fulfillment sync 

This section explains how to sync fully fulfilled orders from Feedonomics to Marketplacer, where all items have been shipped. Marketplacer marks these orders as Sent, and Feedonomics updates the status to Fulfilled.

Complete the shipment details of an order 

1. Log in to Feedonomics, and go to the Orders page.
2. Click on the relevant order to open it.
3. Scroll down to the Shipment section and fill in the shipment details.
4. Click the check icon to submit. The order status should update to Fulfilled.
5. The order sync typically runs every hour.
   
   Note: Paid orders are sent from Marketplacer to Feedonomics via MConnect. Shipment updates sync every hour.

Verify the Complete sync status

1. Log in to MConnect and go to Invoices. Look for the updated order; the status should be Sent.
2. If not reflected, click Export Invoices to manually sync.
3. Log in to the Seller Portal and go to Orders > All Orders. Confirm the order status shows as Sent.

Partial Fulfillment Sync 

This section explains how to sync orders with partial fulfillment from Feedonomics to Marketplacer, where only some items have been shipped. Marketplacer marks these orders as "Partially Sent," while Feedonomics shows the status as IN_PROGRESS. 

Update the shipment details of an order

1. Log in to Feedonomics.
2. Go to Orders and click on the order you want to update. This opens the order details.
3. Update the shipment details by entering only the items to ship.
4. Save the changes.

Verify Partial Sync Status

1. Log in to MConnect and go to Invoices. Look for the updated order; the status should be Partially Sent.
2. If not reflected, click Export Invoices to manually sync.
3. Log in to the Seller Portal and go to Orders > All Orders. Confirm the order status shows as Partially Sent.

Related article

• Feedonomics Integration with Marketplacer