MPay onboarding and account setup for Operators

MPay is Marketplacer’s payout platform for seller payments, provided in partnership with Airwallex. It automates payout calculation and processing for operators and supports payouts across multiple currencies and countries. To know more about MPay, read here. 

After an operator’s connected account is approved, Marketplacer will help configure  their holding (escrow) account. This account is then provided to the operator as their payment account.

Register for MPay

MPay must be enabled by a Marketplacer representative before an operator can begin registration. This process also ensures the agreed fees and settings are correctly applied.

1. Sign in to the Operator Portal using your credentials.
2. Navigate to CONFIGURATION > External Account Settings > MPay.
3. On the MPay registration page, select your marketplace’s country, review the upcoming steps, and click Get started.
4. Provide your Business Registration Number (BRN) and confirm acceptance of the MPay terms and conditions.
5. Click Continue to verification.

Enter business information

1. Select the country/region where your business is registered and click Get started.
2. Provide your business details:
   • Entity type
   • Business name
   • ABN (if applicable)
   • Address
   • Industry
   • Monthly turnover
3. Include any relevant links, such as:
   • Company website
   • Online store links
   • Social media profiles
4. Choose up to 5 primary locations where your business operates directly or indirectly.
5. Select your monthly revenue/turnover and click Save & Next.

Verify business owners

1. Provide details for the business owner(s), including government-issued ID (for example, passport or driver licence).
2. Upload any necessary ownership supporting documents, such as a shareholder register, company extract, or foreign parent entity shareholding document.
3. Confirm whether the business owners hold shares on behalf of a third party.
4. Click Confirm.
5. Fill out the Beneficiary Form with your business and account details. The application will be reviewed, which typically takes 1–3 business days to complete. 

Monitor application status

You can check your application status CONFIGURATION > External Account Settings > MPay. These are the possible statuses:

• Learn more: Click to start the registration process.
• Further information required: Some details are missing or need to be updated.
• Application under review: Your registration is currently being reviewed.
• Registration complete: Your registration has been approved and MPay is now active. You can proceed to set up your payout details and start receiving payments.

Related articles

• Introduction to MPay for Operators

Global Disclaimer

Any payment services available as part of the MPay solution are provided by Airwallex or any of its regional banking partners. No such payment services are provided by Marketplacer itself. You should consider obtaining independent advice before making any financial decisions. Payment services are provided in the UK by Airwallex (UK) Limited, an electronic money institution authorised by the Financial Conduct Authority with registration number 900876, and in the European Economic Area by Airwallex (Netherlands) B.V., an electronic money institution authorised by De Nederlandsche Bank in the Netherlands with licence number R179622.

In Australia, MPay is issued by Airwallex Pty Ltd (registered number 609653312 and AFSL number 487221), with Marketplacer Pty Ltd (ACN 161 625 789) as authorised representative (No. 001317097). Consider the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination. If the region in which the MPay services are being used is: (a) United States, it is issued by Airwallex US, LLC (registered number 7083651 and NMLS identification number 1928093); and (b) New Zealand, Airwallex (New Zealand) Limited (registered number 8151714 and NZ FSPR number 1001602).