Insights and statistics in seller portal 2.0

Which seller portal am I using?

Two versions of the seller portal exist, differing in appearance and menu structure. The icon in the top right-hand corner of your seller portal will tell you which instructions you need:

Legacy seller portal
Seller portal 2.0

Note: These instructions are for Seller Portal 2.0.

For the legacy seller portal, see Accessing & Using seller portal.

Insights and statistics

This table shows different reports and what information they contain.

Report	This report shows...
Performance Insights Sales metrics The Sales Metrics section provides insights into recent sales performance over a selected time period. Metrics include: Total Sales Average Order Value Total Orders Total Orders Fulfilled Total Refunds Total Units Refunded Service metrics The Service Metrics section monitors performance indicators that impact the seller's marketplace rating. Metrics include: Current rating Dispatch breach rate Cancellation rate Return rate Shipments without tracking	Sales performance during a specified timeframe Service performance against operator set service level agreements during a specified timeframe
Sales summary By year - data by year, for all years. By month - data by month, for the selected year. By day - data by day, for the selected year and month.	Total number of orders Total product sales ($) Consumer paid ($) Postage ($) Merchant fee ($) Commission amount ($)
Remittance summary On the Processed Remittance Advices tab, you can filter the search results by: Advice ID Advice Created From Advice Created To Remittance Action Last Run After Date Remittance Action Last Run Before Date Paid From Paid To Payment ID Invoice ID Invoice Amendment ID Advice amount Payment amount On the Unprocessed Remittances tab, you can filter the results by: Invoice ID Invoice Amendment ID Created From (date) Created To (date)	When remittance occurred Number of orders Remittance amount
Change logs No parameters.	Price changes Stock changes
Product statistics summary (views and clicks) Data by month, for the selected year.	Total product views Total product clicks The data is displayed as both a graph and a table.

To view Performance Insights

Go to the Insights & statistics menu and select Performance Insights.
Select the granularity required for the report (see the Insights and statistics table above).
Select the time period.

To view the Sales summary

Go to the Insights & statistics menu and select Sales Summary. The Sales summary window opens.
Select the granularity required for the report (see the Insights and statistics table above).
Select the year and month if required.
Select Show.

To view the Remittances

Go to the Insights & statistics menu and select Remittances. The Remittances window opens.
You can select between Processed Remittance Advices and Unprocessed Remittances.
You can narrow down your search for processed remittances by applying the filters listed in the table above. Click Search to display results. You can view the processed remittance details when you click the arrow icon.
You can narrow down your search for the unprocessed remittances by applying the filters listed in the table above. Click Search to display results. You can view the following details of your unprocessed remittances:

You can also view the historical remittance summaries by clicking the click here hyperlink.
Screenshot 2024-10-02 at 11.28.08 AM.png

To view the Change logs

On the Change Logs page, you can view all the changes made in the Seller portal such as the date when the change is applied, the record, and the details of the change.

Go to the Insights & statistics menu and select Change logs. The Change logs window opens.
The report can have multiple pages. To see more data, scroll to the bottom of the list and select More Records.

To view the Product Summary

Go to the Insights & statistics menu and select Product Summary. The Product statistics summary window opens.
The report can have multiple pages. To see more data, scroll to the bottom of the list and select More Records.

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