View remittance summary as an operator (implementation 2.0)

Notes:

• There are currently two versions of the remittance advice summary report.
• These instructions apply if the marketplace uses implementation 2.0 of remittance processing.
• If your menu structure does not match the instructions below, follow the instructions in View remittance advice summary as an operator (original implementation).

View remittance advice summary as an operator (implementation 2.0) 

Remittance processing occurs nightly and marketplace operators receive an email detailing the payments due and any errors that occurred.

Depending on how the remittance feature is configured in the marketplace, the approval of remittances occurs automatically, manually or based on a schedule.

Processed remittances and unprocessed remittances are listed separately.

Unprocessed remittances include reasons that indicate why the remittance has not yet been released.

Processed remittances

Processed remittances have passed all the internal checks required and are due for payment.

Remittance processing populates the advice ID, advice date and advice amount.

The remittance amount displayed includes the net amount being paid, less merchant fees and commissions.

As an operator, you can update payment dates, payment amounts, payment IDs and an assortment of attachments, if required.

Unprocessed remittances

Unprocessed remittances are invoices and amendments that have not passed all the required checks to be included in the remittance advice, even though they are due to be included. For example

• A remittance advice must be a positive number. If there are many refunds and few sales a remittance advice will not be created until the amount is positive.
• There is a delay between completing an order and a remittance being generated.

Unprocessed remittances give you a good indication of the payments due to you in the future.

Remittance payments

Payments are actioned by the operator based on their own business practices.

Note: Marketplacer does not participate in the transfer of funds.

To view processed remittances

1. Go to Reporting > Remittances.
2. To refine the list, select Show Filters.
3. Select Search.
4. You can View attachments in the Payment Support column.
5. You can select Remittance actions to see more details on the outcome of a remittance.
6. Select the down arrow at the right hand end of the advice ID row to display the list of included invoices. 

To view unprocessed remittances

1. Go to Insights & Statistics > Remittance Summary.
2. Select the Unprocessed remittances tab.
3. To refine the list, select Show Filters.
4. Select Search.
5. The Pending reason column indicates why a remittance has not yet been released. If the remittance delay has passed, you should take action to address the issue.