Remittance advices show payment amounts owed, requiring operator action for fund transfers to sellers. Marketplacer provides two versions of these notifications: operators access them via the portal, and sellers conveniently view their activity's advices through the seller portal.
Enabling remittance advices
If your Marketplacer instance was created after October 2023, this feature is on by default. To enable this feature:
- Sign in to the Operator portal.
- Go to Configuration > Seller Settings or Member Settings.
- Under General Settings, check the Enable advanced remittances box.
- Click Submit.
- Once this feature is enabled, it cannot be disabled.
- The Remittance Actions column on the remittances screen will show Hyperwallet or Xero, depending on which one you're using. This column is blank for email remittances.
Remittance advice processing
Remittance processing occurs nightly:
- Operators receive an email detailing the payments due and any errors that occurred.
- Sellers receive an email listing the amounts processed for dispatched order(s) of their items.
There are two implementations of remittance advices:
- The original implementation groups remittances by invoice.
- Implementation 2.0 groups multiple invoices together. Processed remittances and unprocessed remittances are listed separately and unprocessed remittances include reasons.
The remittance displayed includes the net amount being paid, less merchant fees and commissions.
Depending on how the remittance feature is configured in the marketplace, the approval of remittances occurs automatically, manually or based on a schedule.
Payments are actioned by the operator based on their own business practices.
View remittance advices as an operator
- View remittance advice summary as an operator (original implementation)
- View remittance summary as an operator (implementation 2.0)
Which seller portal am I using?
Two versions of the seller portal exist, differing in appearance and menu structure. The icon in the top right-hand corner of your seller portal will tell you which instructions you need:
| Legacy seller portal |
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| Seller portal 2.0 |
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