View remittance advice summary as a seller

Remittance processing occurs nightly and sellers receive an email listing the amounts processed for dispatched orders.

Depending on how the remittance feature is configured in the marketplace, the approval of remittances occurs automatically, manually, or on a schedule.

Processed and unprocessed remittances are listed separately. Unprocessed remittances include reasons that indicate why the remittance has not yet been released.

Processed remittances

Processed remittances have passed all the internal checks required and are due for payment.

• Each remittance record includes the advice ID, advice date, and advice amount.
• The remittance amount displayed includes the net amount being paid, less merchant fees and commissions.
• The operator can update payment dates, payment amounts, payment IDs, and upload attachments if required.

Unprocessed remittances

Unprocessed remittances are invoices and amendments that have not passed all required checks to be included in the remittance advice. These are pending but may still be due to you in the future. For example:

• A remittance amount must be a positive number. If refunds outweigh sales, a remittance advice is not created until the total is positive.
• There may be a delay between completing an order and generating a remittance.

Unprocessed remittances give you an indication of future payments.

Remittance payments

Depending on how the remittance feature is configured in the marketplace, the release of funds occurs automatically, manually, or on a schedule.

The remittance displayed includes the net amount being paid, less merchant fees and commissions.

View processed remittances in the Seller portal

1. Go to Insights & Statistics > Remittance Summary.
2. Select Show Filters.
3. Select Search.
4. Each entry includes the Advice ID, Advice Date, and Advice Amount.
5. Use the down arrow at the right-hand side of the Advice ID row to display the list of included invoices and amendments.

To export processed remittances in .xlsx format:

1. Go to Insights & Statistics > Remittance Summary.
2. Select Download XLSX.

View unprocessed remittances in the Seller portal

1. Go to Insights & Statistics > Remittance Summary.
2. Select the Unprocessed remittances tab.
3. Select Show Filters.
4. Select Search.

The Pending reason column indicates why a remittance has not yet been released:

• If the issue is correctable (for example, No payment details stored on this account), resolve the issue so the remittance can be processed.
• If the issue cannot be corrected and the delay has passed, contact your marketplace operator.