When a refund is initiated and processed, operators can view the changes in the Amendments section on the original invoice.
This also includes any amount that needs to be recovered from the seller, from payments that have already been made.
You’ll also be able to find the refund amount in the All sales report.
To be able to initiate a refund on behalf of the customer or seller, go to the Start a Refund Request option under the Orders menu.
Check our guide to refunds for more information about how to get the refund module configured on your marketplace.
As this process has an impact on remittances, you can find more detailed information on that process here.
Note: If you do not have the refund module enabled the above process will still occur, however, you will not be able to enter a recovery amount and the full amount will be recovered from your sellers if applicable.
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