A credit note is a document that indicates a return of funds due to product returns, cancellations, or invoice errors. Credit notes are issued when an invoice amendment is created through a refund request or direct amendment. For each invoice amendment, Marketplacer generates a seller credit note for the customer invoice and a commission credit note for the operator-to-seller commission invoice.
Credit notes display the following information:
- Seller and customer info
- Tax registration numbers
- Amount, reason for return of funds, and tax
Learn more about enabling credit notes for sellers and downloading credit notes.
If you’re a seller, learn how to download credit notes here.
Types of credit notes
There are two types of credit notes: seller credit notes and commission credit notes.
Seller credit notes
Seller credit notes show detailed refund information related to the sale, including item price and tax amount. They also reference the invoice ID and date of issue and are created for every invoice amendment if the feature is enabled.
Commission credit notes
Commission credit notes provide refund information related to the commission charged by the operator to the seller, referencing the commission invoice ID and date of issue.
Note: Commission credit notes are created for every invoice amendment, except when:
- The vertical is tax-exclusive and commission isn’t taxed (for example, US verticals). These verticals don’t have commission invoices and therefore don’t have commission credit notes.
- Commission invoices have been hidden for sellers. For sellers with hidden commission invoices, commission credit notes will also be hidden.
- Verticals don’t have Advanced Amendments enabled, thus not using the new money fields. In this case, the required data is unavailable, and commission credit notes are disabled but not fully hidden.
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