Troubleshoot products (adverts) rejected by the operator (vetting)

When the operator rejects a product (advert), they enter a free text description of the reason(s) for rejecting it. This reason is displayed at the top of the product detail page and, for seller portal 2.0, in the tool tip (hover text) in the product list. 

You can also use the API to identify products rejected by the operator, along with the reason for their rejection, and resubmit the product for vetting once the issue(s) have been addressed.

If you have any concerns about the operator's reasons, chat with them using the in-app chat.

Which seller portal am I using?

Two versions of the seller portal exist, differing in appearance and menu structure. The icon in the top right-hand corner of your seller portal will tell you which instructions you need: 

Update rejected products (adverts) in seller portal 2.0

Note: In seller portal 2.0, notifications on the home page include “Products rejected via vetting”. Selecting this notification takes you to the Manage Products page, with filtering set to list products rejected via vetting.

1. Go to Products -> Manage Products. 
2. Filter on Rejected via vetting.
   This lists the products (adverts) and displays:
   • Product images
   • Name
   • Brand
   • Category
   • Number of variants
   • Stock
   • Date created 
   • Status. 
3. Hover over the Rejected Status in the list to view the reason for rejection.
4. To modify the product, select Edit (button), correct the issue and then select:
   • Save & Exit to save the changes.
   • Save & Submit to send the product back to vetting. 
5. Repeat this process for all products that have been rejected.

Resubmitting products (adverts) for vetting via CSV in Seller Portal 2.0

Sellers can resubmit adverts for vetting using the CSV feature in Seller Portal 2.0.

1. Sign in to Seller Portal.
2. Click Bulk Upload Products.
3. In the Download Spreadsheet section, Click CSV > click here.
4. Select Resubmit for Vetting column from the options you can include in your export.
5. Update the CSV file:
   • By default, the column is set to No for valid adverts.
   • Change it to Yes for adverts you want to resubmit.
6. To re-import the file, go back to the Seller Portal.
7. Click Bulk Upload Products > Upload spreadsheet. Select the updated file so the adverts marked Yes will return to vetting.

Update rejected products (adverts) in the legacy seller portal

1. Go to Advert Management -> Rejected adverts.
   This lists the products (adverts) and displays: 
   • A product image
   • ID
   • Category
   • Brand
   • Variants
   • Price
   • Availability
   • Created (date)
   • Status 
   • Stock level.
2. Filter the list as required to locate the product (advert) you are looking for.
   You can filter on:
   • Advert ID
   • Advert Title
   • Brand
   • Status
   • Category
   • Code
   • SKU
   • Barcode
   • Has customization?
   • Has invalid variants?
3. Edit the product to view the reason for rejection.
4. Make corrections as required.
5. Select
   • Save to save the variant(s) and the product (advert).
   • Save and resubmit to save and send the product back to vetting.
6. Repeat this process for all products that have been rejected.