Review and approve products (adverts)

As an operator, you can review and approve retailer adverts (vetting) before making them visible to shoppers. These instructions are for vetting products through the operator portal. You can also use API in product vetting. To set up vetting, see Configure product (advert) review and approval (vetting).

If you have any issues with products or adverts, chat with your seller to find out more.

To approve or reject an advert

1. Sign in to the operator portal.
2. Go to Adverts > Product vetting. The Product Vetting screen displays a list of products that must be vetted.
3. Filter or search as required. (bullets unchanged: Product ID/Name/SKU/barcode search, Seller/Brand/Category/Stock status filters, Previously rejected only filter)

4. Locate the product you need to review.

   Note: You can check attached images using the carousel on the image tile, and edit the product as the seller if needed.
5. Select View to see the product details.
6. Approve or reject the product:

   • To approve, select Approve & Next.

     Note: There's no confirmation prompt — a pop-up confirms the action and the next product displays.

   • To reject: select Reject, enter a reason describing the issue and the action the seller needs to take, then select Reject & Next or Cancel.

     Note: You can move between products with Next Product/Previous Product without returning to the list, and view all rejected products under the Rejected tab.

Approve or reject in bulk

• Select or deselect individual products, or select all, on the Product Vetting page.
• Approve or reject multiple adverts at once. When rejecting in bulk, the same reason applies to every selected product.

How transformations affect vetting

• If you add a new catalog rule, products already in the queue show whether they meet it in the "Meet rules?" column, so you can decide whether to accept or reject them.
• A newly-published product with a pending catalog transformation waits for it to complete before it becomes displayable or appears in vetting. A product that's already live stays live and vettable while a transformation reprocesses.
• If a product has an active transformation, a Review panel is available from the product detail screen, showing the original and transformed title or description side by side.

Good to know

• Once a product has been approved, it can't be re-vetted — there's no concept of vetting an already-approved advert.
• There may be a short delay between approving a product and it appearing online, due to background processing.
• Out-of-stock products, and variants with no stock, still appear in vetting. Use the stock status filter to adjust your view.
• TGA labeling and wholesale pricing data entered by the seller carry through to vetting.