As an operator, you can review and approve retailer adverts (vetting) before making them visible to shoppers. These instructions are for vetting products through the operator portal. You can also use API in product vetting. To set up vetting, see Configure product (advert) review and approval (vetting).
If you have any issues with products or adverts, chat with your seller to find out more.
To approve or reject an advert
- Sign in to the operator portal.
- Go to Adverts > Product vetting.
The Product Vetting screen displays a list of products that must be vetted. - Filter or search as required.
- You can Search by Product ID, Name, SKU, or barcode. You must enter the SKU, Product ID, and barcode in full, or you can enter a partial Name.
- You can filter by Seller, Brand, Category, and Stock status, all of which are drop-down fields requiring a selection.
- You can also filter by Previously rejected only. The reason for the previous rejection is displayed at the top of the page when you View the product.
- Locate the product you need to review.
Notes:- You can check the images attached to the advert by using the carousel on the image tile (click the image).
- You can edit the product (advert) as the seller if required.
- Select View to see the product details.
- Approve or reject the products:
- To approve the product (advert), select Approve & Next.
Note: There is no prompt for confirmation. A pop-up message confirms the action and the next product to vet displays. - To reject the product (advert):
- Select Reject.
- Enter a reason that describes the issue and the action that the seller needs to take.
- Select Reject & Next to reject the product (advert) or Cancel to return to the product detail screen. When you reject the product (advert), the next product displays.
- You can Edit the product (advert) as the seller if required.
- You can also go to the Next Product or Previous Product without returning to the list. This cycles through the filtered search results.
- You can view all rejected products in the "Rejected" tab to the right of "Requires vetting" tab.
- To approve the product (advert), select Approve & Next.
Notes
- You can select or deselect individual products or all products on the product vetting page.
- You can approve each advert individually, select multiple adverts to be approved, or bulk approve them all on the product vetting page.
- When you reject products (adverts), you will be prompted for a reason. If you reject multiple products (adverts) in one action, the same reason will be used for each product.
- There may be a delay between a product (advert) being approved and that product (advert) appearing online. This is a result of asynchronous processing that determines which products (adverts) should be displayed.
- If you add a new rule and there are products lined up for vetting, you can see if these products in the vetting queue meet the new catalog rule in the “Meet rules?” column on the Product Vetting page. You can then decide whether to accept or reject these products.
Additional information
- When an advert has been approved, it can't be triggered for re-approval. There is currently no concept of vetting adverts that have already been approved.
- Adverts that are valid but out of stock will appear ready for vetting. You can use the stock status filter to adjust your view.
- Variants that have no stock also appear in the variant view for review. You can see the stock level of the variant after it has been selected.
- TGA and wholesale pricing toggles are respected. If the seller enters data, it’s brought into vetting.
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