Operator user role permissions

Creating custom Operator user roles allows operators to design specific roles with permissions tailored to their needs. This feature lets you have a precise control over user access and tasks. Learn more.

This article lists all permissions.

Sellers

• View seller performance report: Access to view seller performance against SLA metrics including dispatch rate, cancellation rates and more.
• Manage chat: Exchange chat messages with sellers.
• Login as retailer: Log into the seller portal as a retailer from the operator portal with full access to all areas of the seller portal.
• Manage Golden Records (CPD) backfill settings: View and edit the CPD backfill settings for all sellers in the edit seller page. Also requires the permission Create and manage sellers.
• Create and manage sellers: Create and edit sellers and manage all seller details and settings with the billings, and CPD backfill settings. View the MConnect Report.
• Manage seller trades and ratings: View, create, edit, and delete seller trades and ratings.
• Manage seller subscription billings: Manage a seller's subscription and one-off billings. Also requires the permission Create and manage sellers.

Inquiries & Lead Reporting

• Manage inquiries: View the All Inquiries report.
• Perform action on the inquiries report: Access the actions column in the All Inquiries report.
• Manage email inquiries: View and vet High-risk email inquiries and view the Email inquiries report.
• Manage blocked emails: Add, delete, or search blocked email addresses.

Orders

• View orders: View and export orders in the All Sales report as well as the Not Dispatched and Awaiting Collection report, download financial PDFs from the All sales report.  
• Manage orders: Edit delivery and billing details of an order, approve payouts, and gives access to the Action column in the All Sales report. Also requires the View orders permission.

Refunds 

• View refund requests: View and export refund requests.
• Process returns: Start refund requests and process returns. Also requires the permission View refund requests. 
• Process refunds: Process refunds. Also requires the permissions View refund requests and Process returns. 
• Revert refund denial: Revert refund denials. Also requires the permissions View refund requests, Process returns, and Process refunds. 

Products

• Manage product catalog: Search, export, and import products in the operator portal. View, approve and reject products in Product vetting.
• Manage Golden Records (CPD): View, create, update and delete Golden Products and Golden Variants. Manually link Golden Variants to seller variants. Import Golden Products and Variants into seller accounts. Manually trigger the backfill from Golden Products and Variants to linked products and variants.
• Manage measurement units: Create, update, and delete measurement units.
• View catalog rules: View catalog rules. The catalog rules feature enables operators to create product validation rules based on their product requirements.
• Manage catalog rules: Create, update and delete catalog rules. Sellers’ products are validated against these rules before vetting (if enabled) or before the product goes online in the marketplace.

Seller Community

• Access seller community: Browse sellers and their products, and send connection requests. 

Marketing

• Manage promotions: Create, update and delete marketplace wide promotions.
• Manage coupons: Create, update, delete, and bulk import coupons.

Reporting

Performance reports

• View performance report: View the Performance Insights dashboard showing insights about key sales, orders, products, sellers and more.
• View seller and sales summary reports: View the Sales Report, and view and export the Seller Summary report.

Remittance reports

• View remittances report: View processed and unprocessed Remittance Advices.
• View remittance summary report: View Remittance Summary History report and download XLSX files.
• Rerun remittance job manually: Manually process remittances. Also requires the permission View remittance summary report.

Payments and billings reports

• View revenue report: View the Revenue Report.
• View payment events report: View the Payment Events report.
• View seller fees report: View the Seller Fees report.

Platform reports 

• View imports and exports: View the Imports & Export page: View most xlsx and csv imports and exports on your marketplace and download imported and exported files.
• View mail sending logs: View the MailSending Log: Search for transactional emails sent from the Marketplacer platform to sellers and operators.
• View problem reports: View the Problem Reports page.
• View activity logs: View the Activity Logs: Track and trace the system-generated and user-generated changes across the marketplace, such as editing orders, sellers, or user data.

Categorisation

• Manage categories: Create, update, delete, and migrate categories. Bulk upload categories.
• Manage brands: Create, update, and merge brands. Bulk upload brands.
• Manage prototypes: Create, update, and delete prototypes. Bulk upload prototypes.
• Manage option types: Create, update, and delete option types and option values. Bulk upload option types and option values.

Configuration & Settings

• Manage commissions: Create, update and delete Commission Packages and assign commission packaged to sellers. Manage Commission Package Scheduling OR Create, update and delete Commission Rules and assign rules to sellers.
• Manage language customisations: View and update language customisations.
• Access Marketplacer Connected platform: Access to the Marketplacer Connected Platform (only for Marketplaces that use the Marketplacer Connected Platform).
• Manage marketplace configuration: Full access to the following configurations and settings:
  • Site Details
  • Account Settings
  • Customisation Settings
  • Seller Settings
  • Advert Settings
  • External Account Settings
  • Finance Settings
  • Apps and Integrations
  • Payment Methods
  • Refund Reasons
  • Loyalty Program
  • Invoice Annotation Types.
• Manage shipping setup: Create, update, and delete Shipment Carriers. Manage Shipping Settings: Shipping profiles, shipping zones, shipping rates, and shipping rules.

API & Webhooks

• Full GraphQL API access: Full access to the GraphQL API. To be able to create API keys, the permission Create API keys is required in addition.
• Create API keys: Create API keys. To use non-public queries and mutations, the permission Full GraphQL API access is required in addition.
• Manage webhooks: Create, update, and delete webhooks.
• Manage authentication settings: Manage GraphQL authentication settings.

User Management

• Manage team roles: Create, update, and delete custom operator user roles.
• Manage SSO settings: Setup and configure SSO.
• Grant full admin role: Assign Full Admin role to operator portal users. 
• Create and manage team members: Create, update, and delete operator portal users.