The Seller dashboard provides quick access to essential notifications, sales data, and performance metrics, helping sellers manage orders, track key metrics, and improve service quality. This guide explains the key sections and features on the Seller dashboard.
Notifications
The Notifications section highlights tasks that need the seller’s attention. Each notification type displays a count and a View all button for quick access to relevant items. Notifications include:
- Outstanding Orders: Orders that are pending and need fulfilment.
- Awaiting Collection: Orders ready for collection by customers.
- Products Out of Stock: Items that are no longer in inventory and need restocking.
- Products Rejected Via Vetting: Items that were not approved for sale by the marketplace’s vetting process.
- Refunds awaiting action: Refunds that require review or approval.
- Refunds awaiting return: Refunds pending the return of items from customers.
7 day trading period summary
The 7 day trading period section provides a snapshot of recent sales performance over the last 7 days.
- Last 7 days trading: All figures are for the last 7 days, including today. More data can be found by visiting the Sales & Service metrics link.
- Orders: The number of invoices marked as PAID the seller has received during the time period.
- Average order value: A calculation of Total sales / Orders, which would give the average order value in $ amount.
- Total sales: The total $ value of all invoices marked as PAID the seller has received during the time period.
- Total refund amount: The total $ value of all returns and cancellations that have been REFUNDED during the time period. This does not include returns or cancellations that have started but not completed.
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