In-app chat is a text-based communication tool on the Marketplacer platform, facilitating near real-time, company-to-company conversations between Operators and Sellers. This streamlined communication enhances issue resolution for partners within the Marketplacer ecosystem.
If you're an Operator looking to chat with Sellers, check out this article.
It is a key term of your use of this Service that you must not input any personal, sensitive, or financial data into the Service.
Which seller portal am I using?
Two versions of the seller portal exist, differing in appearance and menu structure. The icon in the top right-hand corner of your seller portal will tell you which instructions you need:
| Legacy seller portal |
|
| Seller portal 2.0 |
|
How to chat with your operator in the legacy seller portal
The in-app chat is a feature exclusive to connected Operators who have enabled Seller portal 2.0. Learn more.
How to chat with your operator in Seller portal 2.0
The message icon will display a red notification badge when you receive a new message from your operator. Note that engaging in a chat with your operator makes the entire conversation visible to all Seller users.
- Sign in to the Seller portal.
- In the upper right corner, click the message icon.
- In the sliding chat window, type your message in the text input field.
- Hit the enter key to send your message.
Note: The grey checkmark next to your name will turn green when the Operator reads your message.
Related articles