View and download credit notes as a seller

A credit note is a document that indicates a return of funds due to product returns, cancellations, or invoice errors. Credit notes are issued when an invoice amendment is created through a refund request or direct amendment.

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Download credit notes

There are three ways for a seller to view and download credit notes. If you’re an operator, read this article.

Download credit notes from the All Refunds Request page

1. Log in to the Seller Portal.
2. Go to Orders > All Refunds Request.
3. Find the order and click the three-dot menu at the far right.
4. Select View Credit Notes.
   
5. In the Credit Notes window, click the download () button under the Commission Credit Note or Seller Credit Note columns to download the respective credit notes.
   

Download credit notes from the All Orders page

1. Log in to the Seller Portal.
2. Go to Orders > All Orders.
3. Find the order and click the three-dot menu at the far right.
4. Select View credit notes.
   
   
   
5. In the Credit Notes window, click the download () button under the Commission Credit Note or Seller Credit Note columns to download the respective credit notes.
   

Download credit notes from the All Refunds Request page

1. Log in to the Seller Portal.
2. Go to Orders > All Orders.
3. Find the order and click the View order button.
4. In the Invoice window, click the three-dot at the upper right corner of the Order Details tab.
5. Select View credit notes.
   
6. In the Credit Notes window, click the download () button under the Commission Credit Note or Seller Credit Note columns to download the respective credit notes.