Overview
Operators have the option to apply commission not only to product prices but also to delivery (postage) fees. This helps ensure commission is calculated fairly, even when sellers set low item prices with higher delivery charges.
Additionally, operators can choose whether or not to refund commission on postage when a product is returned. These settings are designed to support consistent commission handling, reduce manual configuration, and improve clarity for both operators and sellers.
To enable this setting, sign in to the Operator Portal and go to:
Configuration > Seller Settings > Charge commission on line item postage for all orders
Notes:
- This setting overrides any postage-related logic in individual commission rules.
- It removes the need to manually configure each commission package.
- Commission is applied per line item (not invoice total).
- Sellers see a banner in the Seller Portal when this setting is enabled, informing them that commission may apply to postage even if it's not shown in the table.
Exclude Postage Commission from Refunds
This setting allows operators to retain commission collected on postage, even if the product is refunded. It helps preserve margin on shipping-related costs.
To enable this setting, sign in to the Operator Portal and go to:
Configuration > Finance Settings > Commission Settings > Exclude line item postage commission from refunds
Notes:
- Only affects commission refund behavior for delivery fees.
- All other refund behavior remains unchanged.
- Useful for operators who want to retain a portion of commission to offset shipping costs.
Seller Portal Experience
When global postage commission is enabled, sellers see a banner above the Commission Packages table in the Seller Portal. It informs them that commission may still apply to delivery fees even if not shown in the table.
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