Additional charges invoices overview

Additional charges invoices are used to bill customers for extra costs that aren’t part of the original order, such as return shipping fees or restocking charges. These invoices are issued separately to ensure tax compliance and accurate financial reporting.

How it works

Instead of updating the original invoice, a new invoice is created and linked to the original order. This approach is required in some regions where modifying the original tax invoice isn’t permitted.

Each additional charges invoice:

• Is issued per amendment, even if multiple charges are added
• Uses custom line items not tied to specific product SKUs
• Is excluded from credit notes to avoid double taxation
• Appears in seller reports and is included in seller payouts

Where to find the invoice

Sellers can download additional charges invoices from:

• Seller Portal 2.0
• Operator Portal: Go to Orders > All sales. Under the Additional Charges Invoice column, click the three-dot menu and select the invoice to download.

How to enable additional charges invoices

Additional charges invoices allow marketplaces to issue a separate invoice for fees (e.g., return fees) added during refund or amendment processes. To use this feature, both Advanced Amendments and the Enable additional charges invoice settings must be enabled in the Operator portal.

1. In the Operator portal, go to Configuration > Seller Settings.
2. Check the Enable advanced amendments box.
3. Click Submit.
4. Then, go to Configuration > Finance Settings.
5. Check the Enable additional charges invoice box.
6. Click Submit.