Manage shipping carriers

Operators can manage the shipping carriers through the operator portal. 

View shipment carriers

Go to Configuration > Shipment Carriers. The configured carriers opens.

Add a shipment carrier

1. Go to Configuration > Shipment Carriers. The configured carriers page opens.
2. Select New shipment carrier.
3. Enter the 
   • Name

     The name of the carrier. This is displayed in the "carrier" drop down list that you select from during the shipment process.

     • Ideally this should be the carrier’s business name.
     • Carrier names must be unique.
     • A carrier name cannot be used as an alternative name for another carrier and vice versa.
   • Tracking URL (optional)

     The tracking URL sent to the shopper is generated based on the carrier selection. The URL must contain the {TRACKING_NUMBER} placeholder. This is where the tracking number entered during the shipping process will be added as part of the URL.
     Although this field is optional, it is required in order to generate the tracking URL in the email sent to the customer when the invoice is dispatched.
     The seller can override this by using the Seller API (REST API) to provide a tracking URL as part of the shipment.
     If the carrier is not recognised by the Marketplacer platform, the shipment is still created but neither the homepage nor the tracking URL will be generated.

   • Carrier Homepage URL

     The homepage URL is used as a fallback URL, if the tracking URL has not been generated for some reason or it is not configured.

   • Alternative Carrier Name(s) (optional)

     Alternative names must be unique. An alternative name cannot be used for a carrier if it is already associated with an existing carrier or it is a carrier name.
     Some sellers use different nomenclature for the same carrier name when dispatching invoices. Alternative carrier names let operators associate these various names with one carrier.
     For example, if the carrier name is AustraliaPost and no alternative names are associated, when the seller submits Auspost as part of the shipment via Seller API or bulk dispatch CSV, the AustraliaPost tracking URL will not be generated as part of the shipment. To mitigate this issue, Auspost should be added as an alternative name.

4. Select Create to add the carrier. Select Back to shipment carrier listings to cancel.

Search for a shipment carrier

You can search by carrier name or alternative name. You can specify a partial name. You cannot use wildcards.

1. Go to Configuration > Shipment Carriers. The configured carriers page opens. 
2. Enter the search text in the Carrier Search field.
3. Select Search. You can use Reset to clear the search text and try again.

Edit a shipment carrier

1. Go to Configuration > Shipment Carriers. The configured carriers page opens. 
2. Scroll to the right hand side of the configured carriers page. 
3. Select the pencil icon.
4. Make the required changes 
5. Select Update to save the changes or Back to shipment carrier listings to cancel.

Delete a shipment carrier

1. Go to Configuration > Shipment Carriers. The configured carriers page opens. 
2. Scroll to the right hand side of the configured carriers page. 
3. Select the rubbish bin icon.
4. Select OK to confirm the deletion. You can Cancel the deletion if required.