Set up shipping zones as seller

Shipping rules are enabled at the discretion of the marketplace operator. They might not be available in your marketplace. Reach out to your operator if you need assistance regarding the shipping functionality available in your marketplace.

Shipping rules let you provide buyers with shipping options that balance cost and speed by determining shipping costs for an order based on the delivery address and the line items (variants). A shipping rule links one or more shipping zones, shipping profiles and shipping rates. 

This topic discusses the generic support for configuring shipping rules through the seller portal. Shipping rules are queried, via the GraphQL API, by the operator. The business logic applied is marketplace specific. If shipping rules are available in your marketplace, reach out to your operator for information on their shipping rules implementation. 

If you override the operator defined shipping rules you must redefine all required shipping zones. 

A shipping zone is a named set of postal codes that define a delivery area.  

The allowed format for the postal codes depends on how your operator has implemented shipping rules. Reach out to your operator to find out what their implementation supports.

How to add a shipping zone

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
   Note: You need to toggle off Use [Operator name] defined shipping if it's turned on.
   
3. Go to the Shipping Zones tab.
4. Click the New shipping zone button.
5. In the New Shipping Zone window, add a name and description.
6. Select Create shipping zone.

How to add shipping zones in bulk

1. In the New Shipping Zone window, select Download CSV template.
2. Edit the template file.
3. Go back to the New Shipping Zone window, select Upload Spreadsheet.
4. Browse to the required file.
5. Select Open.
6. Select Create shipping Zone. 

How to edit a shipping zone 

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
   Note: You need to toggle off Use [Operator name] defined shipping if it's turned on.
   
3. Go to the Shipping Zones tab.
4. Find the shipping zone you want to edit.
5. Click the edit button to the far right.
6. Make any required changes to the name or description.
7. Click Update shipping zone.

How to edit shipping zones in bulk

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
   Note: You need to toggle off Use [Operator name] defined shipping if it's turned on.
   
3. Go to the Shipping Zones tab.
4. Find the shipping zone you want to edit.
5. Click the edit button to the far right.
6. Generate a CSV or XLSX file.
7. Select the displayed link, or go to Imports & exports.
8. Find the postal code spreadsheet file in the list.
9. Select the file name to download the file.
10. Edit the file.
11. Go back to the edit shipping zone window.
12. Select Upload Spreadsheet.
13. Browse to the required file.
14. Select Open.
15. Select Update shipping zone.

Note: Uploading a spreadsheet replaces existing postal codes.

How to delete a shipping zone

You can only delete a shipping zone if it is not being used in a shipping rule.

1. Log in to the Seller Portal.
2. Go to Shipping > Shipping Rules. 
   Note: You need to toggle off Use [Operator name] defined shipping if it's turned on.
   
3. Go to the Shipping Zones tab.
4. Find the shipping zone you want to delete.
5. Click the delete button.
6. Confirm by clicking delete.