Manage Multi-Factor Authentication in the Seller Portal

Once you have enrolled in Multi-Factor Authentication (MFA), you can manage your authenticators and recovery codes directly from the Seller Portal. This gives you more flexibility and control over how you secure your account.

Learn more: 

• Configure Multi-Factor Authentication for sellers
• Seller Multi-Factor Authentication enrollment
• Seller MFA Troubleshooting and FAQ

How to access MFA settings

1. In the Seller Portal, click your user icon in the upper right.
2. Select User Settings.
   
3. Go to the Multi-Factor Authentication section.
   

From here, you can view, add, rename, or remove authenticators, and reset recovery codes.

How to add another authenticator

You can set up multiple authenticators (up to 20 per user) to keep backups in case one device is lost or unavailable.

1. In the Multi-Factor Authentication section, click Set up an authenticator.
2. Scan the QR code with your authenticator app, or enter the setup key manually.
3. Enter a name for your authenticator (for example, Work Phone or Authy).
4. If left blank, a random name is generated.
5. Enter the verification code provided by your authenticator app.
   
6. Click Submit.

How to rename an authenticator

1. In the Multi-Factor Authentication section, click the pencil edit icon next to the authenticator name.
   
2. Enter a new name.
   
3. Click Save change.

How to delete an authenticator

You can delete authenticators you no longer use. However, recovery codes must be enabled or at least one authenticator must remain on your account so that you don’t lose access.

1. In the Multi-Factor Authentication section, click the delete trash icon next to the authenticator you want to remove.
   
2. Click Remove
   .

How to disable MFA

If MFA is enabled for your account but not required by your operator, you can turn it off as long as you have at least one authenticator enrolled.

1. In the Multi-Factor Authentication section, click the three-dot menu.
2. Select Disable MFA.
   
3. Confirm your choice.
   • MFA will be disabled for your account.
   • You can re-enable MFA at any time by setting up an authenticator again.

How to reset recovery codes

If you lose access to your authenticator, you can use recovery codes to log in. You can generate new codes at any time.

1. In the Multi-Factor Authentication section, click Reset recovery codes.
2. A new set of 10 codes will be generated and sent to your registered email.
   • Previous unused codes will be invalidated.

Things to remember

• You can enroll up to 20 authenticators per user.
• Authenticators can be renamed for easy identification.
• MFA frequency (how often you’re asked for a code) is set by your marketplace operator.
• If MFA is optional and you click Maybe later during enrollment, you can continue logging in without MFA. You’ll be prompted again after one week (seven days), unless your operator has set a different interval.