Create a new seller

A seller can be a prospective client or a retailer. Before your customers can start selling their products, they must be added to the admin portal as a seller first.

You can either follow our step-by-step guide below or watch our training videos. Watch training videos on how to create a seller account.

When creating a seller, you can manually add or use our spreadsheet upload. Whichever method you use, you must provide the same information for the sellers.

Create new sellers individually

In the operator portal admin, go to Members > Manage Sellers.
Click Create New Seller.
Enter the required information in the fields found in their respective sections.
Click Create New Account. Password creation instructions will be sent to the associated email address.

Seller information fields and options

Standard Information: Items in italics are for full-stack customers only.
- Business Name
- Legal Business Name (Mandatory field as it will be used to be displayed in the order summary, the invoice, the commission invoice and the remittance documents in the seller portal)
- ABN/EIN
- Company Logo: This logo will appear on the seller portal
- First Name
- Last Name
- User's Email Address: This is the email address of the person who will be logging in to manage the retailer. We will send things like password resets here. This email address must be unique in the marketplace. This is required to support single sign on Identity Providers. Retailers with multiple seller accounts can use a single business email address (Email below) across their seller accounts.
- Unit/Level if applicable
- Address: This should be the Seller's ship from address, and will be validated by Google. If it can't be found, click the Manual Entry button to input the address manually.
- Hide Seller Address?: This will hide the store address from the customer view.
- Rating: For filtering and reporting purposes. This field is for Operator use not visible to the seller
- Closing Month: For filtering reporting purposes.
- Hot Prospect Date: For filtering reporting purposes.
- POS Type: For filtering and reporting purposes.
- Tags: Can be used for Tier Based Advert Search Result Ordering, see: Sort Order
- Region
- Email: This is the business email address of the retailer, to which we will send notifications about orders being placed and so forth. Retailers with multiple seller accounts can use a single business email address across their seller accounts.
- Email CC
- Phone: This is the contact information that your customers will see when "Show Phone" is enabled.
- Mobile
- User Name
Subscription Details: Choose what type (account type) of customer you are adding.
- Prospective: Used for prospective customers, for pre-loading the customer information before they go live.
- Retailer: Used for live customers. Selecting this will expose subscription settings, and Value of Enquiry (VoE) settings.
Account Management: This section allows you to define who will manage this account and trade that this retailer belongs to.
- Account Manager
- Sales Manager
- Trade (For more information on trade, click here)
Subscription Details: Choose what type (account type) of customer you are adding.
- Prospective: Used for prospective customers, for pre-loading the customer information prior to them going live.
- Retailer: Used for live customers. Selecting this will expose subscription settings and Value of Enquiry (VoE) settings.
- Club: For an online presence but unable to list adverts.
Selling and Enquiry Options
- Commission Rules: Can set commission rules on the commissions page. Depending on your agreement with your seller, the value can be specified between 0-90%.
- Show E-Commerce Trust Marks: Selecting this option will display the Mastercard, Visa, AMEX, and PayPal trust marks in the footer of your site.
Remittance Details: Specify the seller's remittance details in this section. These details are used for payment/remittance purposes. You have the option to include the shipping cost in remittance as well.
- Account Name
- BSB / Swift Code
- Account Number
Account Features: Set-up your seller's account features in this section
- Enable VOE Report: This option enables the Value of Enquiry for this retailer regardless of their subscription plan.
- Send product inquiries to the operator: Enabling this stops inquiries from being sent to the seller, and instead sends them directly to the marketplace operator. Select this if you are offering concierge and inquiry vetting.
- Enable contact to seller: Enabling contact to seller gives shoppers the ability to send a form from either the search, shop, or advert pages. You can enable this option by selecting Configuration > Advert setting > Permit Contact Seller Quick View.
- Enable markdown: When enabled, all new adverts created by this account will have the option to write product description using markdown. Please note that this will not affect existing listings/adverts.
- Allow API Access: Application Programming Interface or API's are set of requirements that dictate how one application communicates with another application. Selecting this option will enable the API feature for this account.
- Integrations manager: Enable this if the customer is going to utilise the Integrations Manager to sync their account with their Shopify, Neto, WooCommerce, etc.
- Product Adverts: When enabled, the retailer is able to create/add product adverts.
- Event Adverts: When enabled, the retailer is able to create/add event adverts.
- Service Adverts: When enabled, the retailer is able to create/add service adverts.
- Holiday Adverts: When enabled, the retailer is able to create/add holiday adverts.
- Item Dispatch Email Notifications: When enabled, the customer will get a notification when their item is dispatched.
- SMS Order Notification: Selecting this option will enable the retailer to receive SMS notifications for each successful transaction. Please note that this requires a mobile phone number.
- SMS Enquiry Notification: Selecting this option will enable the retailer to receive SMS notifications for the email enquiries that they receive.
- Retailer brand for search redirect: If you select a brand in this section, the customer will be redirected to the brand page when the retailer page is viewed.
- Require all products to be vetted: Enabling this setting will force all of the retailer's products offline until they've been approved by the marketplace operator.
- Receive a daily low stock report: Enabling this setting will cause the seller to receive a daily report of all products which have low stock levels.
- Return label enabled: If this setting is selected, return forms generated for this seller will contain the return label.
- Allow order cancellations: If this setting is selected, the seller will be able to cancel orders (before dispatch). This will send refund requests to the operator.
Account Management: This section allows you to define who will manage this account and trade that this retailer belongs to.
- Account Manager
- Sales Manager
- Trade (For more information on trade, click here)
- Account Code