Releasing remittances

The Orders section in your Operator Portal allows you to view all orders and release remittances (payments) for your sellers.

Releasing remittances is one of the key daily operator tasks. You can do this manually for each order or in bulk for all invoices.

How to release remittances

1. Log in to the Operator Portal.

2. Go to Orders → Payouts to approve.

3. Choose how you want to release payments:

   • Line by line: Approve payments for individual invoices.

   • Bulk release: Click Release payment for all invoices to approve all pending payouts at once.

How to automate remittances

To automatically approve payouts for a seller:

1. Go to SELLERS → Manage Sellers.
2. Locate and select the seller.
3. Scroll down to Remittance Details.
4. Check the box for Automatically approve payouts.
5. Click Update to save your changes.

This setting can also be applied in bulk via spreadsheet upload during seller onboarding.

Remittance delay (per seller)

Set the remittance delay per seller in the same place you enable automation: Go to SELLERS → Manage Sellers → Edit seller → Remittance Details → Remittance delay (days) to adjust how many days before payments are released for that seller.

Things to note

• Net payment: Sellers receive the net amount (gross minus commission, merchant fees, etc.). Payments are processed overnight.
• Payment method:
  • If Hyperwallet is enabled, funds are sent directly to the seller’s account.
  • If Hyperwallet is not enabled, payments must be processed by your finance team.
  • Marketplacer can also send remittances to Xero via API.