Action a return as a seller

A refund may be accepted on the condition that an item is returned. When the item is returned to the warehouse, the return needs to be actioned. You can accept or deny a return.

The key to a thriving marketplace lies in simplifying the process of sellers listing their ads. Marketplacer offers multiple pathways for sellers to seamlessly integrate their products into the Marketplacer system through the following options.

How to action a return in the Seller Portal

Deny a return

1. Go to Orders > All refund requests.
2. Find the return you want to action.
3. Select Action Return. The Action return window opens. 
4. Click the checkboxes to select the line items you want to deny.
5. Select a reason for denying the return and enter notes for the operator so they can understand what happened. 
6. You can upload files (PNG, JPEG or PDF) if required. 
7. Select Deny return. A pop up will indicate that the return has been denied.

Accept a return

1. Go to Orders > All refund requests.
2. Find the return you want to action.
3. Select Action Return. The Action return window opens. 
4. Click the checkboxes to select the line items you want to accept.
5. Select Accept return.
6. You can add notes, if required.
7. You can upload files (PNG, JPEG or PDF), if required. 
8. Select Approve return. A pop up will indicate that the return has been approved.