Dispatch orders from the Seller Portal

Marketplacer sellers can dispatch orders via the Marketplacer Seller Portal. You can do this for each individual order, or in bulk using a CSV upload.

Orders should only be dispatched if they have a status of Paid.

Note that if you are a seller and integrate with Marketplacer via a platform like Shopify or an order management system, it is recommended that you manage and dispatch orders in the relevant platform and not through the Marketplacer Seller Portal.

To ship orders individually (including partially)

1. Go to Orders > Outstanding and find the order you want to ship.
2. If you are shipping only part of the order, enter the number being dispatched next to each order item. This should be ‘0’ if you are not dispatching the item with this shipment. 
3. Enter the Shipment tracking number. 
4. Select the Carrier.
5. If you want, enter a Note about the shipment.
6. Select Dispatch. The order status changes to Paid Sent (if all items were sent) or Paid Partially Sent (if some items are still to be dispatched.

To ship orders in bulk via spreadsheet import

If you want to dispatch a large amount of items at once, you can download your orders as a spreadsheet (CSV), record dispatch details, and then upload again to Marketplacer. 

1. Go to Orders > Bulk Dispatch.
2. Select Download to download the list of items to be dispatched as a CSV file. 
3. Open the CSV file and edit as follows:
   • In the Quantity column, enter the number of items to be dispatched for each invoice. If an item is not being dispatched, remove the row from the spreadsheet - do not put ‘0’ as this will cause an import error. 
   • In the Tracking Number column, enter the tracking number for the shipment.
   • In the Tracking Carrier column, type the carrier name exactly as it appears in Marketplacer. For example, enter ‘Australia Post’, not ‘Aus Post’.
   • In the Dispatched at column, enter the shipment date.
   • If you want, add a comment in the Note column.
   • Repeat from step a for each item in the list.
   • Save the CSV.
4. In Marketplacer, go to Orders > Bulk Dispatch.
5. At Step 2, select Choose file and locate the CSV you just edited.
6. Select Dispatch Items.
7. View the results in the lower section of the window. If any records failed to process, select the number in the Failed Count column to show a list of errors.
8. If you need to, edit the CSV to correct any errors and repeat from step 5.