Cancel an order as a seller

A seller might cancel an order if they are out of stock of an item or at the request of the buyer.

Orders that have not been dispatched can be cancelled by a marketplace seller. However, the ability to do this is set by the marketplace operator. This topic presumes the seller can cancel orders. 

If the item has been dispatched, initiate a refund instead. 

How to cancel an order in the Seller portal

1. Go to Orders > All orders.
2. Find the order you want to cancel. Only orders with the status of Paid but not Sent can be cancelled.
3. Click the three-dot menu and select Cancel Order.
4. In the Cancel Order window, click the checkbox to select the items you want to refund. 
5. Select a reason for the cancellation and  enter notes for the operator so they can understand what happened. 
6. Select Create Refund.

You will see a confirmation message. The operator will be notified about the cancellation and will need to complete the refund steps.