Search and find orders in the Seller Portal

When someone buys items from a marketplace that you supply as a seller, the order appears in the Marketplacer Seller Portal where it can be managed. View current orders, dispatched orders, orders awaiting return or collection, and a full order history. 

Note that if you’re a seller who integrates with Marketplacer via a platform like Shopify, WooCommerce, or another order management system, you will manage orders in the relevant platform and not through the Marketplacer Seller Portal.

Which seller portal am I using?

Two versions of the seller portal exist, differing in appearance and menu structure. The icon in the top right-hand corner of your seller portal will tell you which instructions you need: 

Seller portal 2.0

View an order

1. Go to the Orders menu and select All Orders. The My Orders window opens.
2. Scroll through the list to find the order you want to view. 
3. To refine the list, select Show Filters.
4. Select View Order next to the relevant order.

View outstanding orders

1. Go to the Orders menu and select All Orders. The My Orders window opens.
2. Select Show Filters and toggle the Outstanding switch.
3. Select Search. All outstanding orders show in the list.

View an order history for a customer

1. Go to the Orders menu and select All Orders. The My Orders window opens.
2. Select Show Filters and enter the customer in the Customer name field.
3. Open any orders for the customer. 
4. Select the Order History tab. All orders made by the customer show in the list.

Download an invoice

1. Go to the Orders menu and select All Orders. The My Orders window opens.
2. Find the order you want to download the invoice for in the list.
3. Select the three dots at the far right of the row, and then choose Download Invoice.
   The invoice is downloaded to your device as a PDF. 

Fulfill orders (including partially)

You can only send orders with a status of Paid.

1. Open the order you want to ship.
2. To ship the entire order:
1. Select a Delivery Method and enter a Shipment Tracking Number if you have it.
2. Select Fulfill Order.
3. To ship only some items of the order:
1. For each item you want to ship, update the QTY to be Shipped. Enter 0 to exclude an item from the shipment.
2. Select a Delivery Method and enter a Shipment Tracking Number if you have it.
3. Select Fulfill Item.
4. The items are marked as Sent or Partially Sent.

Find a refund request

To find a refund request from all refund requests

1. Go to Orders > All refund requests.
2. Find the refund you want to action.
   • A refund can be for one or more line items.
   • An invoice can have multiple refunds.
   • You can select Show Filters and then filter the list if required. 

To find a refund request from all orders

1. Go to Orders > All orders.
2. Find the relevant order.
3. Select the kebab menu on the right hand side.
4. Select view refund.

Legacy seller portal

To search for an order

1. In the Seller Portal, go to Orders > Order History.
2. Enter the information you have about the order, for example the invoice number or customer name. 
3. If you want, enter and select other filter criteria such as date range, etc. 
4. Select Search. A list of orders appears that match the criteria you entered.
5. Depending on the status of the order, you can take a number of actions:
   • Dispatch an order
   • Cancel an order
   • Change shipping information
   • Download an invoice, remittance, or commission
   • Process a return

To view all outstanding orders

1. In the Seller Portal, go to Orders > Outstanding Orders. All your outstanding orders appear in date order from most recent. 
2. Search for an order using the fields and filters, or select the column filters to sort by date paid or by status. 

To view orders awaiting return

1. In the Seller Portal, go to Orders > [X] Awaiting Return. Orders appear in date order from most recent. 
2. Search for an order using the fields and filters, or select the column filters to sort by date paid or by status. 

To view orders awaiting collection

1. In the Seller Portal, go to Orders > [X] Awaiting Collection. Orders appear in date order from most recent. 
2. Search for an order using the fields and filters, or select the column filters to sort by date paid or by status.