Click & collect products or adverts

This article will detail the click & collect process.

Which seller portal am I using?

Two versions of the seller portal exist, differing in appearance and menu structure. The icon in the top right-hand corner of your seller portal will tell you which instructions you need: 

Click & collect orders in seller portal 2.0

Sellers can choose which products or adverts to set as click & collect. After click & collect products are set up, customers can order them, and you can then process the orders.

Set products or adverts as click & collect in seller portal 2.0

1. Go to Products > Manage Products.
2. In the Manage Products page, use filters or navigate to the product you want to edit.
3. Click View product at the far right of the line item.
4. On the product page, go to Product Information > Availability.
   
5. Select Buy Online and Click & Collect in the dropdown.
6. Click Save changes.

Process click & collect orders in the seller portal 2.0

1. Go to Orders > All Orders from the side nav.
2. Click Show filters on top and toggle the Awaiting collection button. Click & collect orders will appear.
   
3. Click View order at the far right of the line item.
4. Click Ready for collection in the invoice window.
   
5. Upon clicking the Ready for collection button, customers may be notified and Ready for collection will change to Collected.
   Note: Customer notifications vary based on chosen email preferences. Some Operators prefer using off-platform notifications. Learn more.
   
6. Click Collected after the customer collects the order.

Click & collect in the legacy seller portal

Sellers can choose which products or adverts to set as click & collect. After click & collect products are set up, customers can order them, and you can then process the orders.

Set products or adverts as click & collect in the legacy seller portal

1. Go to Products > My Adverts (My Listings).
2. Click the edit pencil icon on the upper right of the individual product card.
3. In the listing or advert page, go to Product details > Availability.
4. Select In Store and Click & Collect from the dropdown.
   
5. Click Update.

You can also configure listings or adverts through a CSV upload.

Process click & collect orders in the legacy seller portal

Sellers will be notified of click & collect orders through the legacy seller portal. After a customer has purchased a click & collect item, the order will appear under Orders > Outstanding or in an invoice in Orders > Order History.

1. Go to Orders > Outstanding or Orders > Order History.
   Note: When viewing the invoice within the seller portal, the postage will be $0.00.
2. Navigate to the order.
3. Click Ready For Collection. The button will change to Collected.
4. After the customer has collected the item, click the Collected button to receive the remittance from this order.

Click & collect on the Outstanding page

Click & collect in an invoice