Syncing cancellations or refunds from Shopify to Marketplacer allows a seller to action an order directly in their Shopify store, which will then create a refund request for the marketplace operator to action. A common example of this is where sellers receive orders for items they cannot dispatch, whether it be out of stock or no longer for sale.

To sync cancellations and refunds from Shopify to Marketplacer, MConnect uses Shopify webhooks. 

How cancellation sync works

In Shopify, sellers can cancel orders in two ways:

• Full cancellations are done from the order detail page by selecting More actions > Cancel order
• Partial cancellations involve clicking Restock and selecting the quantity of items to restock.

MConnect listens for webhook events triggered by these actions. When a cancellation is detected, it checks if the order was originally synced through MConnect. If it was, MConnect creates a refund request in Marketplacer.

The operator must then complete the refund request in Marketplacer. Once it's completed, the result (either Refunded or Denied) is sent back to Shopify and added as a note on the order.

Set up cancellation sync from Shopify to Marketplacer

If you're new to the Shopify integration:
Make sure you’ve completed the full Shopify integration process first. You can follow the detailed step-by-step instructions in the Shopify Setup Guide.

If you've already connected Shopify:
You can update your account settings to enable cancellation sync by following the steps listed below.

1. Sign in to the Seller Portal.
2. Go to Extensions > MConnect > Setup my account.
3. Enter your Shopify API Secret Key.
   • This is required for new Shopify connections.
   • For existing sellers, this field is optional unless you want to enable cancellation/refund sync from Shopify.
   • If the key is missing, you won’t be able to turn on the setting in the next step.
4. Confirm that your other Shopify details (Store URL and Admin API Access Token) are filled in.
5. Click Submit to save your changes.

Enable sync refunds via MConnect

Sellers can enable or disable cancellation sync from Shopify to Marketplacer through MConnect. This option is only available if the API Secret Key has been provided.

1. Go to MConnect > Settings > Orders.
2. Turn on Sync refunds from Shopify to Marketplacer.
   Note: If the API Secret Key is missing, the option will be disabled and a message will prompt you to complete your account setup.

Additional resources

• Cancelling orders in Shopify
• Cancelling orders in Marketplacer
• Enable cancellation sync from Marketplacer to Shopify